General terms and conditions of sale :
These terms and conditions are intended to define the rights and obligations of the parties born from the sale of coffee machines proposed by the seller named Giuseppe Greco ("Seller"), owner of www.sorsiecaffeina.com (VAT no. BE 0666 907 959, Rue de Moresnet 7 to 4000 Liège) and the user (« Buyer").
This contract is the only one that connects the seller and the buyer. In the case of a condition that does not comply or a breach, it would be that of the Belgian law in force in the sector of the sale of coffee machines.
These conditions are intended only for users.
These general terms and conditions and our special conditions apply to all our sales in Belgium and abroad.
The seller reserves the right to change these terms at any time without notice. In particular our prices, duration and delivery times may be subject to revisions at any time. However, the change will not affect orders placed before the modified terms are posted on the website.
Any order or recourse to the services made available by the seller implies the automatic acceptance of the conditions and the renunciation by the contracting party of his own general conditions. Technical or other information in good faith to the other party is based on the vendor's current experience. However, multiple factors are likely to escape the control of the seller. Giuseppe Greco therefore declines all responsibility for this information.
2) Product, price and orders
Each product is accompanied by a description drawn up by the supplier.
The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, particularly with regard to colors.
These products and services are offered within the limits of available stocks. If, despite his efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers him the opportunity to choose between wait or cancel without charge the order of unavailable items. The available items will be delivered normally.
Prices are quoted in Euros and valid in all countries in the Euro zone. They take into account any discounts and VAT, applicable on the day of the order. The prices applicable to the order are those in effect at the time of confirmation thereof.
Shipping costs will be EUR but will vary depending on the destination and the weight of the packages.
We retain full ownership of the goods until full payment of the price, accessories and any fees in relation with the order. In case of non-payment of the full price and all accessories, we reserve the right to terminate the contract and / or to suspend any order in progress.
The customer has the opportunity to place his order online from the references of the site.
The order can only be registered on the website if the customer has clearly identified himself by registering as indicated on the website.
Any order implies acceptance of these Terms and Conditions and prices and description of products sold.
The seller agrees to honor orders received on the website only within the limits of available stocks of products.
If the item is used up, the seller can deliver to the customer an item similar to the equivalent or superior characteristics and at an equivalent price.
Within 24 hours after placing the order, the seller will send the customer a confirmation email to the e-mail address that has been indicated.
3) Registration of personal data
Any natural or legal person who places an order during a visit of the website www.sorsiecaffeina.com as a potential contracting party, communicates when ordering his personal data.
Ordering via the website implies the express consent that such identification data can be processed in the seller's data file.
Only legal or natural persons having the full capacity of right and to act, can make an order via the site.
The controller of the personal data processing of the customer is the seller.
The processing of this personal data in the seller's data file takes place for the purposes of customer administration, order management, deliveries, billing of tangible and intangible services, solvency tracking, advertising through profile, personalized treatment and marketing.
All personal data is for the internal use of the seller.
In accordance with the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, you have at any time the right to access and rectify these data and the right to opposition if you no longer wish to be informed of our activities.
For this, write directly to the seller via the email address firstname.lastname@example.org
Further information on the protection of privacy in computer processing may be obtained from the Public Register (Commission for the Protection of Privacy, rue Haute 139, 1000 BRUSSELS).
The customer has the choice to be delivered:
• Either at home or at the address of a third person,
• Or at the head office at 4000 Liège, Rue de Moresnet 7/0011
The products are delivered to the customer at the delivery address provided by the same customer when ordering online or offline, and in the following countries / regions: Belgium, France, Germany, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Czech Republic, United Kingdom , Serbia, Slovakia, Slovenia, Sweden and Switzerland. In the case where the delivery address is different from the billing address, it is appropriate for the customer to provide these two separate addresses in the order form.
It is also the responsibility of the customer to provide all useful information for delivery when ordering to allow carriers to proceed with delivery. In case of erroneous or incomplete information which has made it impossible for the carrier to proceed with the delivery, a second delivery will be made after the return by the carrier of the goods to the seller, this in return for the payment of the amount of new charges of port from the customer.
The choice of country of destination must be made at the time of the order.
Any change of destination, resulting in the editing of specific document (s) will be billed at a flat rate of 50 €.
The seller agrees to make deliveries of items ordered as soon as possible.
The average time observed for available items is 7 working days.
For the withdrawal of parcels at the place of exploitation (rue de Moresnet), a valid identity document is required. Otherwise, the products ordered can not be delivered.
Any delivery problem (missing or damaged item) must be reported to us within 48 hours at +32 (0) 495 / 18.47.29
The corresponding returned item must then reach us within 14 working days after receipt by requesting the exchange or refund.
Payment methods accepted: Bancontact, Bank transfer or PayPal.
6) Late payment
In the event of late payment, the amounts due bear interest at a rate of 1% per month from the due date. In this case, the counterparty will also be liable for a lump sum and irreducible compensation equal to 15% of the amount due. In the absence of payment of an invoice on the due date, the total price of the sale, including accessories, shall be automatically due by the other party. In addition, the seller reserves the right to automatically terminate the contract without further formalities and this without prejudice to our rights to any damage and interest.
7) Damage due to misuse
Any goods, damaged as a result of mishandling after delivery, will not be taken back or exchanged.
The products are guaranteed by their manufacturers for the duration and according to the conditions indicated on the product description appearing on the price offer or on the online shop www.sorsiecaffeina.com and / or on the guarantee form possibly attached to the products. upon delivery.
For products ordered from our online shop () : In case of a defective product, the user / buyer has 14 days to return the product, otherwise the concept of "failure to first use" can not be retained. No return will be possible beyond the warranty period proposed by the manufacturer on the products concerned. The costs and risks related to the return of the defective product are the responsibility of the consumer, unless the return takes place within 14 days from the date of the order.
The seller can not commit to any delay in processing the return of defective products to the extent that after-sales service operations are performed by the manufacturer of the products concerned.
The guarantee of the defective products is subordinated to the complete payment of their price by the consumer. Malfunctions caused by misuse of the product or by an external cause (such as electrical surge, in particular) can not give rise to warranty.
List of exclusions of the guarantees:
- The breakage;
- Normal wear parts such as gaskets, filters, cartridges, hoses, grilles ...;
- Breakdowns relating to accessories; - failures due to corrosion or oxidation; - damage caused by external causes (flood, lightning, storm ...);
- Breakdowns, damage, failures, defects due to insufficient maintenance or the intervention of a person other than a technician authorized by the seller or by the mark;
- Faults and their consequences related to misuse (it is imperative to read the user manual and in particular the instructions for commissioning);
- Repairs of fortunes or temporary;
- Premature wear due to use beyond the manufacturer's recommendation or for professional purposes;
- The incorrect assessment of the technical characteristics and description of the product;
- The use of a product other than that initially provided by the manufacturer.
Belgian law is exclusively applicable to this agreement. In case of dispute, the courts of the judicial district of Liège are the only competent.